Yes. 24 hours a day, 7 days a week, you can be connected with a dispatcher who will be able to send out a service provider if there is an incident with your rental vehicle.
Please note: depending on the nature of the call, the renter or owner may be responsible for fees associated with the actual services provided (towing, locksmith, battery jump, etc.) during the event. The tow company will not charge at the time of tow for tows shorter than 40 kilometers (calculated from where the tow truck is dispatched to where the car is located, to where the car needs to be towed to). Any tows of vehicles for a distance greater than 40 kilometers will be for the owner’s account by breakdown and for the renter’s account in case of an accident. The service fees for the renter or owner will be the responsibility of the party who caused the need for service. Owners may be responsible if it is determined that service was required because of a mechanical breakdown or an improperly maintained vehicle.
In the case of a mechanical breakdown or accident RentMyRide will contact the car owner to determine where the vehicle should be towed to for repairs. If an owner cannot be reached the vehicle will be towed to the nearest repair centre for where the breakdown / accident occurred.
If you are experiencing an emergency that requires roadside service, please contact us.