Renters are responsible for replacing the fuel that they used during their trip. Before the renter’s trip, you should verify the fuel level, just as you do with the kilometers and fuel. See the ”Trip Checklist“.
If the renter does return the car with less fuel than they started with, notify the renter to see if there was any miscommunication and if you can solve it together.
When things can’t be resolved between the owner and the renter, please contact us on firstname.lastname@example.org and include the signed trip checklist and the receipt and we will assist with the problem.