What does your insurance cover?

As long as you’re in compliance with the Terms of Service, during a reservation, the following protections apply:

  • Owner: Liability coverage up to R10 000 000; protection for physical damage to your car up to the retail value of the car is provided.
  • Renter: Liability coverage up to R10 000 000; physical damage to the car covered up to the retail value of the car. In each case, your out-of-pocket exposure is limited to R5000 per claim, the excess of the vehicle plus processing fees. There is no coverage (i.e., you are fully financially responsible) for mechanical or interior damage. Clutch damage is handled separately and our policy can be found here. Renters are only limited here to R5000 per claim. There can be more than one claim which requires an additional R5000 if the claim amount is above R5000 and also the renter would be responsible for additional charges beyond R5000 e.g. extra km, fuel, cleaning, delivery, towing, interior damage, mechanical damage with malicious intent.

Basic Excess Flat Rate of R 5 000.00 *(renters are responsible for all damage amounts up to R5000. All amounts above R5000 will be covered by the insurance on the vehicle).

Hail Damage Excess 5% of Claim Minimum R 250.00

Windscreen Excess 25% of Claim Minimum R 500.00

Theft & Hijack Excess 5% of Claim Minimum R 2 500.00

You can see a detailed explanation with examples of damage and insurance claim here: Detailed explanation of damage and insurance claims.


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