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Detailed Explanation of Damage + Insurance Claims
How much fuel do I have to put in the car?
How does the trip checklist look?
When is a trip booked?
When do I pay for my reservation?
Damage claim policy
How many km’s a day can I drive?
How does pickup and drop-off work?
How do I remove my account from RentMyRide?
What does minimum insurance mean when I want to book a car?
Am I responsible for buying fuel?
The car had pre-existing damage when I arrived to pick it up. What do I do?
I returned the car, and the owner didn’t mention any problem, but now I’m being told that there was damage to the car. What should I do?
I got into an accident, what do I do?
I got into an accident, what charges am I responsible for?
Do I need my own insurance?
I have a foreign driver’s license, can I rent a car?
Am I eligible for renting from RentMyRide?
How do I sign up and how long does it take to sign up?
Can I book a car for my partner/child/friend?
How does RentMyRide work for Renters?
What payment methods do you accept?
Do I need to pay a security deposit?
Do I pay for the rental before or after I rent a car?
What happens if I receive a ticket?
I don’t know how to drive a manual transmission (stick shift) very well. Can I learn on an owner’s car?
How do I extend my booking?
Do you offer national roadside assistance?
Can I smoke in the car?
Can I rent more than one car at a time?
Can I drive out of the country?
Prohibited uses of vehicles
Who is responsible for normal “wear and tear” of the vehicle?
What does your insurance cover?
Are aftermarket items or personal effects covered by the physical damage protection RentMyRide offers?
Report damage for Renters
Trust and Safety
Can I review/rate the renter/owner?
What happens if I return the car too late?
How can I contact/reach you?
Why do I have to pay an excess amount to claim from insurance?
Fines and Fees
What is your Refund Policy for cancellations?
Can someone other then ‘the renter who booked the car’ drive in the car?
Is there a screening process for renters?